Responsible Gambling

Gambling should stay a form of entertainment. Bet only what you can afford to lose, check your activity on the Balance page from time to time, and if your play starts to feel uncomfortable, take a break or think about self-exclusion. Our support team is there to talk it through.

Deposit limits

Set a daily, weekly or monthly deposit limit in the Cashier or in My Account. A lower limit works at once. A higher limit starts after 24 hours, which gives you time to think it over. Each limit belongs to one account, so set it on every account you hold with us.

Cooling-Off and Temporary Suspension

In My Account, under Player Limitation, you can pause for 24 hours, 48 hours or 7 days, or suspend the account for 30, 60 or 90 days. Both apply to the account you set them on.

Self-exclusion

You can self-exclude through the link on our Responsible Gaming page. To make the exclusion indefinite or longer, contact support once it is in place, and choose whether it covers only this account or every account you hold with us. While it runs you cannot gamble or deposit, and you stop receiving marketing, although removal from every mailing list can take up to 24 hours. Bonuses, cashback and personal offers given before a limitation are forfeited.

Reminders and time limits

A Game Status Reminder pops up after 15, 30, 45 or 60 minutes of play and shows how long you have played, what you have bet and what you have won or lost, so you can carry on or sign out. Support can also switch on an automatic log-out after the number of minutes you choose.

Safe Mate

Safe Mate sits in the Responsible Gaming part of Your Account. It tracks your wagers, wins, losses and time spent over the last 7, 30, 90 or 180 days, shows how much you stake on each game type, gives you a risk score and your own gambling trends, offers a self-assessment test and can notify you when something changes, for example when you spend more than usual. Like every feature of ours, it has no effect on game results.

Self-assessment and outside help

A self-assessment test on our Responsible Gaming page helps you check your habits. GamBan, Gambling Therapy Helpline and the Responsible Gaming Foundation offer support and advice about gambling problems.

Under 18s and families

You must be 18 or the higher legal age where you live to gamble with us. We check the age of new customers by automated and manual means and close any account opened by a minor at once. Parents can install filtering programs such as Cyber Patrol, GamBlock or Net Nanny, keep children away from cards and payment details, avoid the remember-password option on shared computers and set up a separate computer profile for children.

Keeping your account safe

Keep your sign-in details to yourself, untick the option that stores your password, sign out when you finish and note your balance when you sign in and out. If you think someone else has used your account, contact support straight away.