Contact Us
Our support team helps with your account, payments, bonuses and anything on our pages that does not work as it should.
Live chat
Sign in, then open Live Chat. The chat team is online from 06:00 to 00:00 GMT.
Write to [email protected] whenever it suits you. For anything about your account, send the message from the e-mail address registered to it and add your username, so that we can find you quickly.
Report a problem
If a page or a game misbehaves, use the Report a problem form and tell us what happened.
Complaints
Send a complaint in writing as soon as you can. Include your username, your first and last name, a clear description of the issue and the dates and times involved. If our support team cannot settle it, ask for the case to go to a manager or supervisor, who looks into it and replies to you. A complaint about a gambling transaction that is still open after that can go to eCOGRA, the dispute resolution service approved by the Malta Gaming Authority, and you may also complain to the Malta Gaming Authority itself.