Privacy Policy

We want to be clear about what we collect, why we collect it and how we use it, whether you are only browsing, making a deposit or playing a game. If the policy changes in a meaningful way, we let you know.

What we collect

There are two kinds of information. Personal information identifies you, for example your name, phone number, e-mail and home address, date of birth and payment details, plus other financial details we need to run your account. Non-personal information does not identify you, such as combined usage data and technical details sent by your device. Once the two are combined, we treat the result as personal information.

How we collect it

We collect information you give us, information from your device, information gathered through cookies and information from outside companies, for example to meet our identity checks and social responsibility duties.

How we use it

Your data lets us run your account and balances, process and verify payments, spot unfair use of our games and offers, run competitions and promotions, analyse play to detect risky gambling habits and meet the demands of regulators. Service providers that work for us, such as payment processors, hosting, IT support, analytics, audit and compliance partners, handle data only for those tasks.

Sharing with regulators

We may share personal data and gaming history with regulators, the police and law enforcement bodies when they look into fraud, money laundering or the integrity of games. Regulators also receive regular reports that contain no personal data.

How long we keep it

We hold personal information only while we have a valid legal reason, for example to provide the services you asked for, to meet legal and regulatory duties, to resolve disputes and to enforce our agreements. The period differs by type of data and by the rules that apply to it.

Your rights

You have the right to be informed, to see a copy of your data, to have wrong or incomplete data corrected, to ask for erasure where we have no good reason to keep it, to receive your data in a portable format, to restrict processing and to object to processing, including marketing. Questions about data protection can go to our Data Protection Officer by e-mail.

Security

The connection to our pages is encrypted and authenticated with TLS 1.2, and every deposit and withdrawal runs through that secure connection. Our staff are trained in information security and bound by confidentiality duties.